Terms and Conditions

TERMS AND CONDITIONS FOR TOURS AND EXPERIENCES:

Tour and experiences on this website are supplied from Cittadilazise.it

CittadiLazise is a registered trademark of CMP LAB s.a.s., a communication and tourism company

For any information about the tour please contact us: Tel: +39 3806329945 - email:  This email address is being protected from spambots. You need JavaScript enabled to view it.

General conditions:

Participants are not admitted without a reservation and without a ticket purchased.

It is not necessary to create an account to book or register for the tours.

Booking in advance: 

You can find booking Cutoff at the bottom of every tour page;

Direct bookings:

it is possible to book tours and experiences with immediate confirmation from this site. Once the payment has been made, you will receive a summary email with all the necessary information.

Payments:

Possibility to pay through the appropriate form with Paypal and the main credit cards. In case of personalized tour organization it is also possible to pay by bank transfer.

Payment system security:

We use secure payment systems to ensure maximum reliability for participants. (Paypal or Credit Cards via Paypal)

Insurance:

For bike tours all participants are covered by personal insurance; for tastings in the cellar and other tours that take place in locations, the insurance of the company hosting the tour is in force.

Cancellation by you:

Possibility to cancel the registration to the tour with full refund within 24 hours for bike tours and wine tasting, 48 hours for other experiences (cooking class, color me wine, carriage horse ride)

It is possible to request cancellation and refund by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling Tel: +39 3806329945

The cancellation and refund terms are however indicated on the card of each tour.

Cancellation by us:

Tours are canceled in case of rain or unavailability of the location or guide. In this case the tickets remain valid for the next useful date; in case of impossibility for you to participate in the tour, the tickets will be refunded.

Prices and discounts:

prices are inclusive of VAT. Some products during the season may have discounts applied.